1. Order Processing
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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You will receive a confirmation message or email once your order has been processed and dispatched.
2. Shipping Time
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Standard delivery across Pakistan usually takes 2–7 business days, depending on your location.
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Major cities (e.g., Lahore, Karachi, Islamabad) may receive deliveries faster.
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Rural or remote areas may experience slightly longer delivery times.
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Delivery delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.
3. Shipping Charges
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Delivery charges (if applicable) will be displayed at checkout before you confirm your order.
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Free shipping promotions may be available on specific products or order amounts, as mentioned on the website.
4. Cash on Delivery (COD)
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Cash on Delivery is available for most locations in Pakistan.
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Please ensure you have the exact amount ready at the time of delivery.
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The courier will not provide change or allow package inspection before payment.
5. Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can use this tracking number to check the delivery status on our courier partner’s website.
6. Delayed or Lost Packages
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If your order does not arrive within the expected time frame, please contact us at hassanayaz3130@gmail.com or +92-345-3130549.
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We will coordinate with the courier service to resolve the issue promptly.
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Ikka is not responsible for delays caused by incorrect shipping details provided by the customer.
7. Incorrect Address Policy
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Please ensure that your delivery information is accurate and complete at the time of checkout.
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Orders returned due to incorrect address or contact details may incur additional reshipping charges.
8. International Shipping
Currently, Ikka only ships within Pakistan. International shipping options are not available at this time.
9. Damaged or Missing Items
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If you receive a damaged parcel or missing items, report it to us within 24 hours of delivery with photos of the packaging and product.
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We will investigate the issue and offer a replacement or refund as per our Return & Refund Policy.
10. Contact Us
If you have any questions regarding shipping or order delivery, please reach out to us at:
📧 Email: hassanayaz3130@gmail.com
📞 Phone: +92-345-3130549