1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
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The item must be unused, unworn, and in its original packaging.
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The item must be returned within 7 days of delivery.
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A valid proof of purchase or order receipt must be provided.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
Certain items cannot be returned or exchanged for hygiene and safety reasons, including:
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Undergarments and lingerie
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Beauty, skincare, or cosmetic products
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Food and perishable items
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Customized or personalized products
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Clearance or “Final Sale” items
3. Return Process
To initiate a return:
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Contact us at hassanayaz3130@gmail.com or call +92-345-3130549 within 7 days of receiving your order.
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Provide your order number, reason for return, and supporting photos (if applicable).
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Our team will review your request and provide return instructions.
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You will be responsible for the shipping cost of returning the item, unless the product was defective or incorrect.
4. Damaged or Defective Items
If you receive a damaged, defective, or incorrect product:
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Notify us within 24 hours of delivery.
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Provide clear photos of the damaged or incorrect item.
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Once verified, we will arrange a replacement or full refund, including any applicable shipping charges.
5. Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days through your original payment method.
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In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as preferred.
6. Exchanges
We offer exchanges for eligible products of equal or higher value (with price adjustment if needed).
Exchange requests are subject to product availability.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank account or contact your payment provider.
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If the issue persists, contact us at hassanayaz3130@gmail.com with your order and refund details.
8. Order Cancellations
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Orders can only be cancelled before shipment.
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Once an order has been dispatched, it cannot be cancelled and will be treated as a standard return.
9. Contact Us
For any return or refund-related queries, please reach out to us at:
📧 Email: hassanayaz3130@gmail.com
📞 Phone: +92-345-3130549
We appreciate your trust in Ikka and thank you for shopping with us!